Adding Images and Attachments
Adding Images
In order to insert an image inside your message body, you need to first save its draft. Click Add underneath the Image pane on the right of “Compose Message” page. Once you have added your image, its thumbnail should be displayed in the Image pane. Click inside your text and then click an image to place it inside your message body.
Adding File Attachments
To add file attachment to you message, click Attachments tab in “Compose Message” page. Browse and attach one or more files to your message.
Sending E-Mail Messages
If your “Compose Message” form is already, just can click Send -> Send Test to send a test message or Send -> Send inside the page to send your message. Otherwise select your message from the message list and click Message -> Send or Message -> Send Test to open “Send Message” form. Indicate a priority (Low, Normal, High), choose an email sender and email recipients. Your recipients must be selected from the available lists and folders of Contacts Live users and contacts. Indicate whether you want your email to be sent out immediately or on a later date and click Send to finish.
Note: only messages with Draft status can be sent out.
Did you know? You can customize name and e-mail of a sender used for outgoing messages. You can also add new senders and choose them from the list when sending messages.
Date and Time Scheduling For Outgoing Messages
In Contacts Live Mail you have an option of scheduling date and time in future when you want your e-mail to go out. In “Send Mail” form select “Send Later” radio button (instead of the default on “Send Now”) and indicate sending date and time in future:
Your message receives Pending status and stays in your mailbox until it is sent out at indicated time.
Sending Bulk E-Mail
Bulk E-Mail communication (sending E-Mail to multiple recipients list) is used widely in e-marketing campaign, newsletter distribution, company internal communication, etc.
To send out bulk e-mail open your standard “Send Mail” and fill out all necessary fields. Create and give a name to your recipients list or select already existing one and add it to the “To” field of your “Send Mail” form. Your message is now ready to go out.
Note: It is recommended to use “Send Later” option for bulk e-mail with large recipients list (over 100 e-mails) to avoid server mailing job interfering with your work in Contacts Live Mail.
Using Message Templates
Contacts Live Mail includes a collection of message templates – email messages with preloaded message body and a Template status. Message templates can assist you in creating mail messages. If you are Contacts Live Mail service subscriber, you will fine holiday greetings, announcements, acknowledgements, notices and many more templates included in Templates folder. Open Templates folder to see the list of all available Contacts Live Mail templates:
Messages with Template status cannot be sent out directly. First you need to create and save your message based on a template. It then receives Draft status. Messages with Draft status can be sent out to its recipients.
Composing From a Template
There are two ways to compose your message from a template:
- Click Message -> Compose from Template and select a template. A standard “Compose Message” form opens up with the template name in the subject line and the template content as the message body, possibly with personalization variables. You can modify or add message content, subject, and include your recipients list. Save your new message to give it Draft status and send it to its recipients list.
- Open a template, click Template -> Create Message, and select message folder. You can now modify and save "Compose Message" form which includes template message body.
Creating a New Template
You can create new templates and use them to compose mail messages. You can choose one of the two following ways to create a new template:
- Modify and save an existing template.
- Save your message as a template. Create a new message or open any message from your message list and click Message -> Save as Template.
You can add image to your new template and attach a file. Your newly created template receives Template status and is ready to be used for composing emails
Personalizing E-Mail Messages
Contacts Live Mail lets you personalize your outgoing e-mails by inserting recipients’ individual information (names, titles and other details) in messages addressed specifically to them. This is accomplished with the use of personalization variables; i.e. placeholders that are added to a message and are dynamically replaced by the actual values stored in your recipients database. This feature is especially useful in bulk e-mailing – you just need to compose one message and send it out to any number of recipients as if it were written only to every one of them individual.
To add personalize you message, open “Compose Message” form and open lists of contact variables (Recipient Contact Variables, My Contact Variables, and Company Variables). Click inside your message body and then a variable from the list (e.g. {C_FIRSTNAME} {C_LASTNAME}). When the message is sent out, {C_FIRSTNAME} {C_LASTNAME} will be substituted with first and last names of every recipient from the list (e.g. Ann Smith, Jeff Brown). The picture below illustrates the feature:
Customizing E-Mail Sender
When sending out e-mail your default name and address are used as an e-mail “sender”. Contacts Live Mail lets you customize this information and add more senders to the list.
Click Tools -> Customize Email Sender. Click on a sender from the list to modify current sender’s information. To add a new sender click Add Sender.
Fill out Add/Edit Sender form: indicate “From” name and e-mail (as they will appear in recipients mailboxes), “Reply-To” e-mail (reply address), return path, language from the list (Unsubscribe notice in recipients e-mail will be displayed in this language), and language encoding (iso-8859-1 is the default one). Save your information. The new (or modified) sender will be added to the list.
When sending messages you can now use the new sender. In the “Send Mail” Form click on the “From” drop-down list to select the sender:
